| FAQ |
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| Q. |
What is this CPF Web Link-up Service ? |
| A. |
This is a FREE service provided by OCBC Internet Banking to
allow you to submit your CPF statements on-line to us. |
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| Q. |
How can it help me ? |
| A. |
This service allows you as an applicant to submit your
CPF statements (Income documents) on-line, which is more convenient,
safer and faster than mailing via post.
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| Q. |
Do I need to be an OCBC customer ? |
| A. |
No. This is a service open to anyone who has a CPF
account and SingPass.
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| Q. |
How can I apply for a SingPass ? |
| A. |
You can get your SingPass on the spot by visiting the
following locations with your NRIC or Passport in person.
CPF Offices
Community Developmenet Councils
15 selected Community Clubs/Centres
Alternatively, you can get your SingPass through SingPass
Online Request or by visiting any Singapore Post Offices with
your NRIC or passport in person.
Note: For Employment and Dependant PAss Holders, please
bring your Foreign Identification Card and Passport with you when
you visit the above-mentioned SingPass Counter Locations.
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| Q. |
How does it work ? |
| A. |
Just click onto the CPF icon. Key in your relevant
information, the product in which you are submitting for and your
SingPass to view the statement that you are submitting. Proceed to
click the authorise button and your CPF statement will be picked
up by us at OCBC.com.
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| Q. |
If my monthly income is above $5,500, will it be reflected
in my CPF statement ? |
| A. |
No, as the monthly contributions are subject to a maximum
of S$715 for the employer and S$1,100 for the employee, based on a
salary ceiling of S$5,500 a month, beyond which no CPF is payable.
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| Q. |
Should I furnish CPF my E-mail address for notification ? |
| A. |
This option is open should you require a confirmation
that your authorisation has been processed.We would advise you to
provide your email address to receive a confirmation via email.
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| Q. |
What should l do after I have authorised the release for an
application ? |
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Please proceed to mail your application forms with
your authorised signature so that we can process your application
approval as soon as possible. You can expect your confirmation letter
within 2 weeks.
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| Q. |
What should l do after I have authorised the update
of my credit limit ? |
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Absolutely nothing, just sit back and we will do the
rest. You will receive our letter of confirmation within 2 working
days.
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| Q. |
How safe is this ? |
| A. |
All your CPF details transferred to us are under secured
sites with 128 bit encryption which ensures maximum confidentiality
of your documents.
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